😻 Free shipping over 45€ | We donate for stray cats! 😻

Store Policy


SHIPPING UPDATE 01.07.22:    

we ship once a week, processing time (before shipping) can take up to 7 days. so please order in advance! 

GERMANY - packages usually arrive between 24h-3 business days! *you can also choose pick-up from Berlin!* There might be small delays due the Corona situation. (Process time of making your order ready can take up to 6 business days. So please order in advance)

EUROPE - Prices have changed due price increase, delivery times: up to 7 business days. but please notice: There might be small delays due the Corona situation. so take this in consideration! :)

ISRAEL & USA & UK - unfortunately, due the price increase of shopping methods, we do not ship there at the moment! :(

keep supporting my small business & donate for our stray cats!

Thanks for shopping at DARFISH online shop!

All products are original, hand made, by darfish.com

All rights reserved to DARFISH

*Colors of the items in our online shop may look different on the physical item you want to order. 

 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Shipping back to our studio in Berlin will be paid by the costumer.

**No return / exchange / refund on mugs.

**No Returns / exchange on random sticker packs, random pins! 

**No Returns / exchange on personalized name stickers or any custom items.

please contact me if you want to return a product.

Exchange of items 

Shipping back to our studio in Berlin will be paid by the costumer. Shipping of the new exchange item will be paid by the costumer as well. please contact me if you want to exchange a product.

Refunds

Once we receive back your package, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies

Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping

Processing an order takes up to 7 business days. Please be patient. 

shipping time - depend on your location - see updated on the top of this page. 

please pay attention: process time is not included in shipping time!

Europe: 3-6 business days, there might be delays.

Germany: 1-3 business days, usually arrive on the next day after shipping. there might be delays.

Israel / USA / UK: we do not ship to Israel at the moment :(

in a case of a lost of a package - you can choose a refund or another delivery. (only after 60 business days since package sent)

***** Please track your package on your local courier websites. Some couriers do not send information by sms or by mail, it's your responsibility to check and track your order. If you don't pick up your package on time, the package will be delivered back to my studio. I would love to send back again but - the new shipping cost would be charged again. 

 Pick up from Berlin

After choosing pick up from Berlin, you'll receive an email with all the address and related details. (Please check your spam folder via email)

It's possible to pick up 24h after the order was placed. If you want to pick up your order in the same day, no problem, just reply back and ask me :) 

Please try to pick up your order as soon as you can. If you didn't answered my email, I would send a second & last reminder. No refunds on order you didn't pick up over 4 months. 

Sales

discounts are not valid retroactively. The price and products determined on the day of the order are the final prices and products.

If you have any questions on how to return your item to us, contact us.

Custom Products

  • The product can not be refunded and can not be replaced.
  • There may be delays in supplying the product.
  • We don’t send a original illustration, whether it is a custom order or a product from the catalog.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency. 

*You'll see a round up price, in different countries the round price will be higher than the actual price (in a few cents/agurot) - but you'll charge by the real price !